Eleanor™ | Flowing Jacket & Wide-Leg Pant Set
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- 30-day money-back guarantee
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At Emma & Sarah, we are committed to providing you with the finest quality fashion and efficient delivery service.
1. SHIPPING COSTS
We are pleased to offer Free Shipping on all orders — no minimum spend required and no conditions to meet. Every order is delivered on us.
2. ORDER PROCESSING TIME
The total delivery time = Processing Time + Shipping Time.
In-Stock Items:
Generally processed and shipped within 1–3 business days. Orders placed during weekends or bank holidays will be processed on the next business day.
Handmade / Made-to-Order Items:
To ensure exceptional quality and craftsmanship, some of our artisan pieces are made specifically for you. Please allow up to 2 weeks for production before shipping. Note: If you choose Express Shipping, we will prioritise your production queue (usually shortening production time to 1–3 days).
Out of Stock:
If an item you ordered is temporarily out of stock, we will contact you immediately via email with the best available options (wait, replace, or refund).
3. ESTIMATED DELIVERY TIMES
Once your order leaves our warehouse, estimated delivery times are as follows:
| Region | Standard Shipping | Fast Shipping | Express Shipping |
|---|---|---|---|
| United Kingdom | 3–7 Business Days | 2–4 Business Days | 1–3 Business Days |
| Europe | 5–10 Business Days | 4–7 Business Days | 3–5 Business Days |
| United States & Canada | 7–15 Business Days | 6–8 Business Days | 3–5 Business Days |
| Australia / NZ | 7–15 Business Days | 6–8 Business Days | 3–7 Business Days |
| Rest of World | 8–15 Business Days | 6–8 Business Days | 3–7 Business Days |
Shipping times are estimates and begin from the date of dispatch, not the date of order.
4. TAXES & DUTIES
United Kingdom: All prices displayed on our site are inclusive of VAT where applicable. No additional charges will be applied at delivery for UK customers.
European Union: VAT may be applicable depending on your country. Any additional charges are the responsibility of the customer.
Rest of World: Local customs duties or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not covered by Emma & Sarah.
5. TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number and a link to track your package.
If you do not receive this email within 5 days of placing your order, please check your Spam/Junk folder or contact us at info@emmaandsarah.com.
6. DELIVERY ISSUES
Incorrect Address: We are not responsible for lost or undelivered packages due to incomplete or incorrect addresses provided at checkout. Please double-check your shipping details before placing your order.
Delays: While we strive to deliver within the estimated timeframes, carriers may occasionally experience delays due to customs clearance, weather conditions, or high parcel volumes during peak seasons. We appreciate your patience and are always here to help.
Return & Refunds
